Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you submit a form, request a quote, or book an assessment. This includes your name, email address, phone number, home address, and details about your mobility needs.

We may also collect certain technical information automatically when you visit our website, including IP address, browser type, referring URLs, and pages viewed. This data is used solely to improve site performance and is not linked to your identity.

2. How We Use Your Information

We use the information we collect to respond to your inquiries, schedule assessments and installations, send appointment confirmations and reminders, and provide follow-up support after installation.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared with our installation technicians and equipment partners solely to fulfill your service request.

3. SMS/Text Messaging & Mobile Data

When you provide your mobile number and consent to SMS, we use it to send appointment confirmations, reminders, quote and installation follow-ups, and service updates. Message frequency varies and message & data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. The categories of information we share to fulfill your service request (e.g., with installation technicians or equipment partners) specifically exclude your SMS opt-in data and consent.

For full messaging terms, see our SMS Terms of Service.

4. New Jersey Privacy Act Compliance

HomeStride complies with the New Jersey Data Privacy Act (NJDPA) and all applicable New Jersey consumer privacy laws. As a New Jersey-based business serving NJ residents, we take our obligations under state law seriously.

Under the NJDPA, you have the right to know what personal data we hold about you, request correction of inaccurate data, request deletion of your data, and opt out of any sale of personal data (we do not sell data).

5. Data Security

All form submissions are transmitted over encrypted HTTPS connections. We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Access to customer data is restricted to HomeStride staff members who need it to fulfill service requests. We regularly review our security practices and update them as needed.

6. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and measure the effectiveness of our advertising. The specific analytics and advertising services we use are described under "Third-Party Services" below.

You can disable cookies through your browser settings. Disabling cookies will not affect your ability to submit forms or book appointments on our site.

7. Third-Party Services

Analytics. We use Google Analytics to understand aggregate website traffic — which pages are visited, how visitors arrive, and how they interact with our contact forms. This data is not linked to your name or contact information.

Session analytics. We use PostHog to review anonymized recordings of how visitors interact with our website (scrolling, clicks, and navigation) so we can find and fix parts of the site that are confusing or hard to use. Anything you type into a form — your name, contact details, or notes about your needs — is masked before a recording is created and is never visible to us or to PostHog in these recordings.

Advertising measurement. We use Google Ads conversion tracking and the Meta (Facebook) Pixel and Conversions API to measure how well our advertising works — for example, by recording that a form was submitted or a call was placed after an ad was clicked. If you reach us by phone after clicking one of our ads, the call may be routed through a call tracking number so we know the ad led to your call.

Scheduling and operations. We may also use scheduling software for appointment management and business software to manage your service request. All of these services have their own privacy policies and are subject to their own terms.

Beyond the measurement tools described above, we do not sell your information to advertising networks or data brokers. Your SMS opt-in data and consent are never shared with any third party, including these services.

8. Contact & Your Rights

To exercise any of your privacy rights, request a copy of your data, or ask us to delete your information, please contact us at privacy@homestridemobility.com or call (551) 390-8071.

We will respond to all verified privacy requests within 45 days as required by New Jersey law. There is no charge for submitting a privacy rights request.